Danro's terms and conditions.

Company

Danro

CVR no. (Danish business reg. no.)

37899283

Address

Mærsk Andersens Vej 16, 1. th., 8930 Randers

Email

hello@danro.dk

This information is provided in accordance with, among other things, § 7 of the Danish E-Commerce Act (e-handelsloven).

These terms apply to all purchases of products and services from Danro, unless otherwise agreed in writing. If you are buying as a consumer, mandatory consumer protection rules always take precedence over these terms.

Danro's services include:

• websites and webshops, including websites on subscription
• software, web applications, WordPress and CMS solutions
• graphic design, logos and visual identity
• photo, video and SEO
• print, merchandise and textile printing
• plugins, templates, icons and other digital products

The specific scope is set out in the quote, the order confirmation, the product page or the written agreement.

For custom work, the agreement is concluded when you have accepted Danro's quote or order confirmation in writing. For online purchases, the agreement is concluded when you have completed your order and received an order confirmation by email.

If you are buying as a consumer, you receive the information required by law before the agreement is concluded, cf. §§ 8-12 of the Danish Consumer Contracts Act (forbrugeraftaleloven). If an online order involves an obligation to pay, this is made clear immediately before you place the order, cf. § 12.

All prices are in Danish kroner (DKK) and are the final prices you pay.

If you are buying as a consumer, you are given the total price including taxes and mandatory fees before the agreement is concluded, cf. § 8 of the Consumer Contracts Act. If the price of a job cannot be calculated in advance, you are given the basis for calculation or an estimate before work begins.

The payment method and due date are stated in the order, the subscription or the invoice. Online payment is handled by Stripe. In case of late payment, Danro may charge interest under the Danish Interest Act (renteloven) and reminder fees within the limits of § 9 b of the Interest Act.

The price, setup payment, content and add-ons are set out in the chosen package and the order confirmation. The subscription is paid monthly with no lock-in period: you can cancel it effective at the end of any month.

A payment period that has already started is not refunded on ordinary cancellation, unless otherwise required by mandatory law or a valid withdrawal. Cancellation and withdrawal are two different things; the right of withdrawal is described in section 16.

If hosting is part of the agreement, Danro provides hosting, SSL and ordinary technical operations. Danro aims for high uptime but cannot guarantee uninterrupted operation. Outages may be caused by maintenance, security incidents, supplier errors, network failures or other circumstances beyond Danro's control. Planned maintenance is carried out so as to cause as little disruption as possible. Service status is always available at status.danro.dk.

You must provide, in due time, the material and information needed for the job, e.g. texts, images, logos, product data, access credentials, domain details, approvals and feedback. If a lack of cooperation delays the job, the delivery time is extended accordingly.

You are responsible for ensuring that the material you provide may lawfully be used for the purpose, including images, logos, texts, fonts and other third-party content. You retain the rights to your own material.

Unless otherwise agreed, Danro's general tools, code libraries, components, templates and reusable elements are not transferred. For websites on subscription, you have the right to use the solution for as long as the agreement is active. Purchase of the source code or full ownership is agreed separately, and that agreement determines the scope. Open source and third-party components are subject to their own licenses.

Work outside the agreed scope is invoiced separately, as a rule at an hourly rate. Where possible, Danro states the price or an estimate before significant additional work is carried out. An estimate is not a fixed price unless expressly agreed.

The delivery time is agreed individually or stated on the product page. A schedule for a custom project is an expected date unless it has been expressly agreed as binding. For consumers, the mandatory rules on delivery and delay always apply.

Danro's solutions may rely on third-party services such as hosting, domains, payment, email, CMS, plugins and APIs, which have their own terms and prices. Danro is not responsible for changes or service disruptions at a third party that Danro cannot reasonably control. This does not limit your mandatory rights as a consumer.

Digital products include software, plugins, templates, graphics and icons. As a consumer, you also have a 14-day right of withdrawal for distance purchases of these. It does not lapse simply because the product has been delivered.

If delivery is to begin within the withdrawal period, the right of withdrawal only lapses if you have in advance (1) expressly agreed that delivery begins before the period expires, (2) acknowledged that you thereby lose your right of withdrawal, and (3) received a confirmation on a durable medium, e.g. email, cf. § 18(2)(13) of the Consumer Contracts Act.

Goods made to your specifications or clearly personalized, e.g. custom prints and merchandise with your logo, are exempt from the right of withdrawal, cf. § 18(2)(3) of the Consumer Contracts Act. You will be informed before you order if the exemption applies.

This section only applies when you are buying as a consumer. For distance sales, you have a 14-day right of withdrawal, cf. §§ 18-20 of the Consumer Contracts Act. For services, the period runs from the day the agreement is concluded. For goods, it runs from the day you receive the goods.

To withdraw, you must give Danro a clear statement to that effect before the period expires. You do not have to give a reason. Use Withdraw from agreement, write to hello@danro.dk, or use the form in section 18.

Work started within the 14 days

If you have expressly asked Danro to start a service within the withdrawal period and you withdraw afterwards, you must pay an amount corresponding to the part already provided, under the Consumer Contracts Act's rules on partially performed services. If the service has been fully performed and you have agreed in advance and acknowledged that you then lose your right of withdrawal, you cannot withdraw, cf. § 18(2)(1).

Refunds

If you withdraw, Danro refunds what you have paid without undue delay and no later than 14 days after receiving your notice, using the same payment method you used, cf. § 24 of the Consumer Contracts Act.

If you have entered into an agreement online, you can use the Withdraw from agreement function throughout the withdrawal period. It is also available at the bottom of every page, cf. § 20 a of the Consumer Contracts Act. After sending your withdrawal, you confirm it, and you immediately receive a confirmation by email.

You can also fill in and send this form to hello@danro.dk:

If a delivery does not match what was agreed, you must contact Danro within a reasonable time and describe the problem so it can be investigated. As a rule, Danro will fix the error or deliver again.

For goods, digital content and digital services, the rules on defects in the Danish Sale of Goods Act (købeloven) apply. As a consumer, you have a 2-year right to complain about defects, cf. § 83 of the Sale of Goods Act. For other services, defects are assessed based on the agreement and the general rules of Danish law. Nothing in these terms limits your mandatory rights as a consumer.

Danro is liable under the general rules of Danish law, subject to the limitations that can lawfully be agreed. Towards business customers, Danro is not liable for indirect losses such as operating losses, loss of profit or loss of data, unless the loss is caused by intent or gross negligence. This limitation does not apply to consumers to the extent it would limit mandatory rights.

Danro is not liable for delay or non-performance caused by extraordinary circumstances beyond Danro's control that could not reasonably have been foreseen or avoided, e.g. natural disasters, war, government intervention or widespread network and power failures.

Ongoing agreements can be cancelled on the terms that applied when the agreement was concluded. Monthly subscriptions with no lock-in period can be cancelled effective at the end of the current month. On termination, access to the services covered by the subscription ends. Your own data and materials are handled in accordance with the agreement and the privacy policy, and you can have your content handed over to you.

Danro may update these terms for future purchases. Significant changes to an ongoing agreement are announced with reasonable notice so that you can cancel the agreement before the change takes effect.

If you are not satisfied, please contact hello@danro.dk first, and we will find a solution. If a dispute with a consumer cannot be resolved, you can file a complaint with the approved complaints body (the Danish consumer complaints mediation service), cf. § 4 of the Danish Consumer Complaints Act (forbrugerklageloven):

A complaint will be processed if the applicable conditions for handling complaints are met.

Agreements with Danro are governed by Danish law, and disputes are settled by the Danish courts. For consumers, this does not limit the rights regarding governing law and jurisdiction that follow from mandatory Danish or EU law.